Privacy Policy

1. Who we are

Rackstor Repairs UK is a trading division of Rackstor UK Ltd ("we", "us", "our"). For more about the parent company please visit www.rackstor.co.uk.

2. Information we collect

When you contact us via our website, email, phone or WhatsApp we may collect your name, company, email address, phone number, site address and any details or photos you choose to share regarding your racking damage.

3. How we use your information

• To respond to enquiries and provide quotations.
• To carry out inspections, repairs and follow-up service.
• To meet our legal, regulatory and SEMA compliance obligations.
• To send service-related communications.

4. Lawful basis

We process your data on the basis of legitimate interest (responding to your enquiry), contract (delivering services you have requested), and legal obligation where applicable.

5. Sharing your data

We do not sell your data. We may share information with our parent company Rackstor UK Ltd, our SEMA-approved engineers, and trusted suppliers strictly for the purpose of delivering our services to you.

6. Data retention

We retain enquiry and project records for as long as necessary to fulfil the purposes set out above and to comply with our legal and accounting obligations.

7. Your rights

Under UK GDPR you have the right to access, correct, delete or restrict the processing of your personal data, and to object to processing or request portability. To exercise any of these rights please contact us at office@rackstor.co.uk.

8. Cookies

Our website uses only essential cookies required for the site to function. We do not use advertising or third-party tracking cookies.

9. Contact

Rackstor UK Ltd · Email office@rackstor.co.uk · Phone 0800 654 6955